A Guide to 15 Best CRM Tools for Businesses in 2024

Top Features:

• You can keep your sales contacts organized thanks to contact management easily.
• It seamlessly integrates with over 1,400 tools in HubSpot's app marketplace.
• Features like Email Templates, Email Tracking, Document Tracking, Conversation Intelligence, and Call Tracking can improve prospect engagement.
• You can deepen relationships with your audience and prospects using features like Meeting Scheduler, Calling, and Live Chat.
• Collaborative tools for Account-Based Marketing are available to build relationships with high-value target accounts.
• HubSpot offers education through free HubSpot Academy courses and 24/7 customer support.

Top Features:

• Sales Automation allows you to increase productivity by automating repetitive tasks, thanks to activity tracking and workflows.
• Sales Engagement add-on helps you to activate every sales channel through a single app.
• The Forecast Management feature provides solutions to win more with AI-driven insights and data-driven decisions.
• You can get meaningful insights to accelerate every stage of the customer buying journey.
• Opportunity Management feature tracks sales opportunities and improves customer activity tracking.
• With Revenue Cloud add-on, you can find efficient growth on any channel with CPQ, Billing, and Subscription Management.

Top Features:

• Sales Software product of Pipedrive includes sales automation, managing leads, insights and reports, email and communications, and CRM.
• Pipedrive's CRM platform helps users to organize, track, and enhance the customer experience across the entire lifecycle.
• You can automate communications and simplify processes for stronger customer relationships.
• Mapping the sales pipeline to understand customer buying journeys and encourage conversions is possible.
• You can automate tasks like prospecting, lead qualification, and customer communications for a personalized experience.
• By tracking sales and financial performance, you can identify areas for improvement.

Top Features:

• Keap's solutions include small business automation, small business CRM, reporting and analytics, dedicated mobile number, integrating apps, marketing automation, lead capture, email marketing, text marketing, sales automation, lifecycle automation, and more.
• You can optimize customer experiences and effectively manage day-to-day tasks with Keap's client management software.
• Thanks to automated lead capture, you can keep track of new leads from custom lead forms, landing pages, and social media.
• You can trigger personalized follow-ups by tagging and segmenting contacts based on client data and activity.
• It seamlessly integrates with thousands of apps like Gmail, PayPal, Quickbooks, and more.
• Easy and free migration from other systems are available, including contacts, automation, email templates, and landing pages.

Top Features:

• Streamlining work experience and maximizing productivity with automated workflows and customer journey management are possible.
• With lead management solutions, you can capture leads, automate lead scoring, identify leads that will convert, and follow up thanks to contact details.
• Sales process builder solutions allow users to bring offline sales processes to CRM to ensure sales reps follow them each time.
• You can make informed decisions with Zoho CRM's advanced analytics tools and leverage AI for accurate predictions.
• Omnichannel solutions like email, telephony, and social and customer portals help you to get notified when someone interacts with your brand.
• You can integrate Zoho CRM with over 800+ apps seamlessly through Zoho Marketplace.

Top Features:

• Reporting and analytics provide pipeline visibility, accurate forecasting, pipeline analysis, and advanced insights with pre-built dashboards.
• With custom dashboards, you can create custom performance dashboards by using ten drag-and-drop widgets and monitor sales performance.
• Thanks to productivity tools, including email integration, deal management, sales engagement tools, and the Task Player, you can increase your revenue.
• You can customize Zendesk Sell to fit your business needs and integrate easily with existing solutions using rich, open APIs.
• You can easily install top applications and integrations from the Sell marketplace to enhance marketing automation and billing processes.
• By using a mobile app, you can stay connected to your prospects and audience with additional capabilities like geolocation.

Top Features:

• You can centralize and track customer communication with email sync & tracking, email templates, and mass emails for efficient outreach.
• You can easily track pipelines, targets, and team performance with custom dashboards and sales forecasting.
• Organizing all data in one place by importing existing leads and merging duplicate data is possible and can be useful for seamless CRM functionality.
• You can capture leads from various sources and access your CRM anywhere with mobile communication and contact management.
• Thanks to no-code automation, you can save time, manage your sales pipeline without switching tabs, and unlock the power of integrations for your CRM needs.

Top Features:

• You can easily centralize and track communication with customers, utilizing email sync, templates, and mass emails for efficient outreach.
• It includes a Mobile CRM App for on-the-go business management, Custom Objects for flexible data storage, and Smart Pipelines for streamlining processes.
• Unified Contact History offers a complete view of the buyer's journey, while Task Automation and Calendar integration improve team efficiency.
• You can streamline sales processes and marketing automation through seamless integration with other platform features like Pages, Forms, and Payments.
• Making data-driven marketing decisions becomes easier with lead scoring and routing, identifying hot leads, and routing them to the right reps.

Top Features:

• With AI-powered contact scoring, you can identify high-intent leads quickly and personalize customer engagement using the contact scoring feature, which analyzes customer behavior on your website or app.
• Predictive deal insights allow you to drive revenue with intelligent sales insights, leveraging AI-powered recommendations and predictions to optimize your sales strategy and close the best deals.
• Using intelligent workflow solutions, you can automate tasks such as lead assignment, email sending, task creation, and more.
• Behavior-based sales sequences are useful for faster and more efficient outreach.
• While automating your sales tasks, you can welcome new leads, update contact status, send invoices, qualify leads automatically, convey the message, follow up, prepare for appointments, and more.

Top Features:

• Nimble offers Contact Management, Sales and Marketing automation, business intelligence, social listening and engagement, and mobile/browser app capabilities.
• You can automatically combine contacts, social media connections, communications, inboxes, calendar appointments, and contacts from your apps into one unified relationship manager.
• With email tracking solutions, you can send trackable, templated emails to monitor opens and clicks, identify follow-up opportunities, and access analytics.
• Pipeline management allows you to stay on top of your sales funnel with a visual representation of your pipelines.
• Activities solutions allow you to manage your team's tasks, events, calls, and more with a unified activity tracking dashboard.
• Nimble updates contacts with critical details, such as company name, title, location, experience, education, shared relationships, mutual interests, and more, making it easier to take action.

Top Features:

• With Sales Automation solutions, you can focus on the right prospects and manage your sales pipeline.
• Sales Automation feature of SugarCRM helps you to improve win rates with AI-based predictive forecasting and omnichannel capabilities.
• You can improve your customer journey by visualizing it and getting useful insights.
• You can empower your customer service and get the most out of customer service solutions to make your team more productive.
• Customer service tool can help you track and analyze customer interactions, support tickets, chats, and feedback.

Top Features:

• You can automate sales tasks, track leads, opportunities, and close sales.
• You can launch targeted email marketing campaigns and use Sage CRM to initiate email campaigns in MailChimp and track them, expanding growth.
• Benefiting from real-time insights for improved customer retention and growth is possible.
• You can collaborate across teams to avoid duplication of work tasks, which can increase productivity.
• You can improve customer understanding to deliver exceptional customer experiences, boost retention, and drive revenue growth.

Top Features:

• CRM features include sales automation, reporting & analytics, email marketing, web form collection, team collaboration, contact management, and pipeline management.
• You can reduce "non-selling activities" with automated lead advancement through defined goals and automated drip sequences for prospect communication.
• You can automate personal email sequences triggered from specific pipeline stages, which can increase reply rates and save time on email communication.
• Instantly viewing and tracking sales performance, and comparing the current month to previous periods, are possible.
• You can forecast future sales with the information provided to estimate potential revenue.
• You can reduce manual data entry by syncing phone contacts, capturing leads from your website, or scanning business cards on the go.

Top Features:

• You can create custom views, layouts, and fields with drag & drop and toggles to visualize your workflow quickly.
• Lead generation app ensures efficient follow-up and progression through the sales funnel,
• Contact management tool centralizes contact information, eliminating the need for external note-taking.
• You can generate and manage leads through email marketing solutions, collecting leads right from emails.
• Thanks to activity tracking software with a comprehensive overview of team notes, emails, and reminders, you can efficiently manage day-to-day tasks and activities.
• With the mobile CRM feature, you can manage sales, team collaboration, and outreach on the go.

Top Features:

• You can set tasks for yourself and team members within leads, facilitating unique actions and collaboration.
• Close offers calling, SMS, Zoom, email, and calendar integrations, making it a comprehensive solution without the need for additional apps.
• You can keep track of pipeline health and address leaks with the Sales Funnel Report feature.
• Prioritizing leads with Search and Smart Views while automating and expediting calling outreach with Power Dialer and Predictive Dialer is possible.
• You can utilize leaderboards and user comparisons to train and track the skill development of your sales representatives.
• It integrates with more than 100 native and no-code tools, which can increase your business' efficiency.

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